Privacy Policy

1. Introduction

Lock Luxe Locksmith LTD, trading as Lock Luxe Locksmith ("we", "us", "our"), is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, share and protect personal information about visitors to our website, customers and people who contact us about our locksmith services.

Our website is lockluxelocksmith.com . We provide locksmith services in Hendon, North London and surrounding areas.

You can contact us about privacy matters at info@lockluxelocksmith.co.uk or call 07751 941134 .

2. Data Controller

Lock Luxe Locksmith LTD is the data controller responsible for personal information processed in connection with our locksmith services and website.

This means we are responsible for deciding why and how personal information is processed in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

If you have a question about how your information is used, you can contact us using the details provided in Section 14.

3. What Personal Data We Collect

Depending on how you interact with Lock Luxe, we may collect and process the following information:

• Your name, contact telephone number, email address and relevant address details.
• Details of the locksmith services you request, including the property address and information about the door or lock problem.
• Information you choose to send through WhatsApp, email or a website contact form, including photographs where provided.
• Payment and billing information where relevant to a completed service.
• Records of communications, enquiries and services provided.
• Technical website information, which may include IP addresses, browser details, device information and website usage data.
• Other information that you voluntarily provide when requesting our services.

Please avoid sending unnecessary sensitive personal information when making a general locksmith enquiry.

4. How We Collect Your Data

We may receive personal information through several channels.

• When you call, email or send a WhatsApp message to request locksmith assistance.
• When you complete a contact or enquiry form on our website.
• When you provide information during a locksmith visit or while arranging a service.
• Through technical website systems, server records, cookies or similar technologies where these are used.
• From third parties where there is a lawful reason to receive the information in connection with a service or business obligation.

If you contact us through an external platform such as WhatsApp, your use of that platform is also subject to its own privacy information.

5. Purpose & Legal Basis for Processing

We process personal information only where there is an appropriate lawful basis under applicable data protection legislation.

• Providing locksmith services: To respond to service requests, arrange appointments, provide locksmith work and manage customer bookings. This may be necessary to perform a contract or take steps requested before entering into a contract.
• Responding to enquiries: To answer questions, provide information about our services and manage customer communications, where this is necessary for our legitimate business interests or requested contractual steps.
• Legal and accounting obligations: To maintain records where required for tax, accounting, regulatory or other legal purposes.
• Website operation and improvement: To maintain website functionality, security and performance and, where applicable, understand how the website is used. The lawful basis depends on the specific processing.
• Marketing communications: Where marketing is undertaken, we will use personal information only where permitted by applicable data protection and electronic marketing laws. Consent will be obtained where required.

Where we rely on legitimate interests, those interests may include responding to customer enquiries, maintaining business records, protecting our services and improving customer communication. We consider the impact on individuals before relying on that basis.

6. Sharing Your Data

We do not sell personal information. We may share information with third parties where necessary and where there is an appropriate legal basis.

Depending on the services and systems used, recipients may include:

• Website hosting providers, IT support providers and other technology services involved in operating our business.
• Payment or accounting service providers where required to process transactions or maintain financial records.
• Communication service providers used when customers contact us through telephone, email, website forms or messaging platforms.
• Professional advisers, legal authorities or regulators where disclosure is necessary or required by law.
• Parties involved in a lawful business sale or transfer, where relevant safeguards and legal requirements apply.

Where third-party organisations process personal information on our behalf, appropriate data protection obligations apply to those arrangements.

7. International Transfers

Some third-party technology and communication services may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we will consider the applicable UK data protection requirements and use appropriate transfer mechanisms where required. These may include recognised adequacy arrangements or approved contractual safeguards.

You can contact us if you would like more information about international transfers relevant to your personal information.

8. Cookies & Tracking Technologies

Cookies are small files that may be stored on your device when you visit a website. Similar technologies can also be used to support website functionality or collect technical information.

Our website may use technologies necessary for its operation, security and functionality. Where analytics or other optional technologies are enabled, these may help us understand website usage and improve our services.

Where consent is required for non-essential cookies or similar technologies, we must obtain that consent before using them. Applicable consent choices should allow visitors to make an informed decision.

You can also manage or delete cookies using your browser settings. Restricting cookies may affect some website features.

For information about the technologies used by our website, please contact us using the details below.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any applicable legal, tax, accounting or regulatory requirements.

The period for which information is retained depends on its purpose. For example, enquiry information may be retained for customer communication, while records relating to completed work and payments may need to be kept to meet accounting or legal obligations.

When determining retention periods, we consider the nature of the information, the reason it was collected, whether it remains necessary and any applicable legal obligations.

When personal information is no longer required, it will be securely deleted or anonymised where appropriate.

10. Your Rights

Under UK data protection legislation, you may have the following rights in relation to your personal information, depending on the circumstances and applicable law:

• Right of access: To request access to personal information held about you.
• Right to rectification: To request correction of inaccurate or incomplete personal information.
• Right to erasure: To request deletion of personal information where the right applies.
• Right to restriction: To request restrictions on certain processing activities.
• Right to object: To object to processing based on legitimate interests, subject to applicable conditions.
• Right to data portability: To receive or transfer certain personal information where applicable.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time.
• Right to complain: To raise concerns about how your information has been handled.

To exercise your rights, please email info@lockluxelocksmith.co.uk .

You can also complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. Information about complaints is available at ico.org.uk .

11. Security

We recognise the importance of protecting personal information against unauthorised access, misuse, accidental loss, alteration or disclosure.

We take appropriate technical and organisational measures to protect personal information, taking account of the nature of the information and the risks involved in processing it.

Access to personal information should be limited to people and service providers who require that information for an authorised purpose.

No system or method of electronic communication can be guaranteed to be completely secure.

12. Links to Other Websites

Our website may contain links to websites and services operated by third parties, including messaging platforms and other external services.

These third-party websites operate under their own privacy policies and terms. We do not control how independent third parties collect or use information through their own websites.

We recommend reviewing the privacy information provided by third-party services before submitting personal information to them.

13. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

When the policy is reviewed and updated, the date displayed at the top will be revised.

We encourage visitors and customers to review this page periodically for information about how personal data is handled.

14. Contact Us

If you have questions about this Privacy Policy, want to exercise your data protection rights or have concerns about how your personal information is being used, please contact us.